Business Process Management

Transform Operations. Reduce Costs. Accelerate Growth.

Scalable BPM Solutions for Insurance, Healthcare, Financial Services, and More.
Mindteck empowers global businesses with domain-focused, outcome-driven BPM services that streamline operations and enable growth.

Why Mindteck for BPM?

Mindteck offers comprehensive insurance BPO services to streamline operations, cut costs, and enhance customer experience. With over 15 years of industry experience and delivery centers in India and Malaysia, we provide scalable, cost-effective solutions for Brokers, MGA/MGUs and Insurers.

Our services - spanning policy administration, claims processing, compliance, and customer support - help simplify complexity and drive sustainable growth.

How We Deliver Results

Discover & Design – Understand goals, define SLAs, and plan the transition roadmap.
Build & Execute – Set up processes, train teams, and ensure seamless transition.
Optimize & Scale – Continuously monitor KPIs, introduce automation, and scale operations.

Why Choose Mindteck

Proven transition methodology
Domain-trained workforce
Scalable and flexible engagement models
RPA/AI integration readiness
30% Average Cost Savings Delivered

Industries We Serve

Our domain experts understand the unique needs of each insurance segment, ensuring tailored, reliable, and scalable back-office support.

Property & Casualty (P&C) Insurance
Life & Annuity Insurance
Health Insurance
Reinsurance
Third-Party Administrators (TPAs)

End to End BPM Services

Submission Intake

Data entry for quotes, policy setup, and onboarding.
Efficient setup of multiple channels while reducing administrative workload from your underwriters.
Risk Modeling

Policy Issuance

Manages policy preparation based on submitted data and underwriting rules.
Resolves discrepancies proactively to avoid delays.
Delivers fully compliant policies with faster turnaround.

Policy Administration

Manages: New business, Endorsements, COIs, Cancellations, Reinstatements, BORs, Audits.

Loss Run Processing

Generates accurate historical claims reports.
Supports underwriting and risk analysis to reduce risk and improve pricing.

Claims Management

FNOL to resolution: reporting, documentation, status tracking.

Renewals Processing

Renewal tracking and follow-ups, ensuring timely updates with carriers and agencies.
Prevents lapses and improves retention.

Premium Billing & Receivables

Invoicing, payment tracking, reconciliation.
Improve financial visibility, reduce overdue balances, and streamline cash flow.

ACORD Forms Processing

Accurate, compliant, and automated form handling while reducing manual effort.

Compliance & Quality Audits

Internal control checks, regulatory support, error reduction.
Transparent governance and reporting

What Our Clients Say

“The Mindteck team consistently demonstrates a strong customer-focused approach with excellent technical and communication skills. They quickly adapt to evolving business needs and deliver high-quality outcomes with minimal oversight—making them a reliable and collaborative extension of our team.”
– Operations Head, Leading US MGA