As software is becoming ubiquitous in every device we use, defects are no longer a problem to be managed. They have to be predicted and excised. At Mindteck, quality is beyond delivering error free software. We view our processes and methodologies as an inherent feature enabling us to exceed customer expectations. Quality is a way of life at Mindteck covering all processes, interactions and deliverables.
Quality for us is a way of life. We have stringent processes and systems that are closely monitored and evaluated regularly. Our quality processes have also been certified with international benchmark certifications. We are an ISO 9001:2008 and ISO 27001:2005 certified company. We achieved SEI CMMi Level 5 certification in 2007, which is currently undergoing revision to CMMi version 1.3. Besides these certifications, Mindteck is also ISO 13485:2003 certified to serve the Medical Electronics Industry.
Our quality policy states - "We shall strive to satisfy our customers by consistently ensuring cost effective and timely delivery of high quality software solutions."
Software Quality
Our focus on software quality is to maintain SEI CMMI Level 5 rating throughout the organization.
Our software quality objectives are
- Delivering execution efficiency to our customers through increased productivity. This is achieved by doing the tasks efficiently, thereby reducing development costs.
- Schedule adherence is accomplished by completing the tasks on time persistently, thus controlling schedule overrun costs.
- Stage containment in turn is realized by getting it right the first time, resulting in the lowest application management costs.
To ensure highest quality solutions to our customers, we work towards predicting and preventing software defects rather than removing them later.
Our project management processes are supported by practices in line with the CMMI guidelines. They address every key aspect of a project across the project life cycle, including:
- Project planning
- Project monitoring, reporting procedure and review mechanisms
- Project risk management
- Configuration management
- Change management
Relationship Management
Working with external development partners can be challenging for customer organizations. At Mindteck, we have invested in process, tools and methodologies to guarantee efficient relationship management for our customers. We use web-based tools to provide real-time project status with customized customer portals and information reporting dashboards.
Communication can get harder across disparate geographies, which makes it difficult to provide for frequent face-to-face meetings. Time zone offsets often leave only a few hours in the day when project participants are in both office locations at the same time. We adjust work schedules to ensure a bigger overlap between customer and our development teams, where critical issues can be resolved in real-time.
We organize for standup meetings via phone at frequent intervals to get rapid feedback on status and potential problems, if any. We encourage Instant Messaging (IM) when required as a less formal and more interactive way of communicating.
Our customer portals are enabled with collaborative tools for the multiple teams working on the same project to interact and share information. We encourage frequent customer teams visits to the offshore development centers to build personal relationship between teams, which will make subsequent communications more effective.
For each customer, a management board is constituted of managers from customer and Mindteck teams. This board is empowered to make decisions concerning the budget and time schedule of the project. If a significant project risk is detected that cannot be solved, or if the teams cannot find an agreement about any conflict, the management is involved to find a solution. The management boards also meet for direction-setting and ensuring relationship satisfaction and longevity.
Operations
Our quality processes and methodologies enable us to effectively coordinate and communicate within Mindteck and with our customers. We have high-tech solutions that ingeniously connect people and processes. As a result, operations are more programmed, precise and efficient. Marketing, Human Resources, IT Infrastructure, and Finance organizations, with their numerous processes, are optimized with the entire quality initiative, retaining a strong customer focus.